FAQ

Frequently Asked Questions

Valsoft Boiler Manuals software.A reference library for gas and oil heating engineers, the software is an organised viewing program for pdf and web based file’s, although it could be utilised for any form of documents. Using a database to organise and categorise the supplied contents, which are included free of charge. You are able to quickly locate any of the supplied content, which enable you to view, zoom in or out to each particular page or even print out the contents. Manufacturers installation and user guides give technical information as well as some parts lists, diagrams and fault finding guides, although this is not as extensive as we would like. The alternative is to have all the necessary information in paper form, if you are to obtain them in the first place. There is also the partsarena dvd which is available at £195 plus vat (for a minimum three year subscription) This is an extensive list but is just part numbers and some exploded diagrams and is aimed mainly at larger companies employing service engineers and is mainly for the identification of parts as well as some but very little technical info. Then you have our collection of installation and user guides, which gives all the information the manufacturers intended engineers to require, technical data for setting up and adjusting the appliances, plus some diagrams and parts list, although these are generally the main components. Fault finding guides are supplied in the majority of installation manuals. We also include some individual manufacturers fault finding training guides, some exploded diagrams and parts list. Included also are links to manufacturers website (where available and also their contact telephone number.) Items listed are up to date at the time of the release and there will always be someone that will say they do not contain the latest information, for this scenario we host subscription websites whereby you can always download the latest release’s, but we find that the majority of the information you will require will be from the older manuals, as seven years seems to be the average age where appliances start failing. Not all the manuals were produced in electronic format and you will find some manuals are actually photocopied and the quality is not as good as the electronic form, we have no control over the content and they are supplied as is. Manuals are included for domestic and commercial appliances, gas, lpg, oil and multifuel appliances, high pressure water cylinders and heating controls. We hope to have the largest collection available and are continually sourcing new material. Should you have any suggestions on how we can improve our software, then please contact us, we continually strive to give all our customers a first class service. Valerie

 

Which manufacturers/ brands and models are covered on the Dvd?

We have over a 180 manufacturers/brands and over 7,000 models listed.

Download the contents list for Gas version:     www.valsoft.co.uk/files/Contents.pdf Oil Version:www.valsoft.co.uk/files/Oil-Contents.pdf

 

Will the DVD and Usb run on a Linux or Mac based computer?

At the moment the dvd software will only work on Windows 2000, Windows XP, Vista and Windows 7 and Mac(intel) one version for each operating system.

The Usb version will run on Windows Xp,Vista, Windows 7 and Mac(Intel) operating systems.

one version for each operating system.

 

How long will my order take to arrive?

Generally your item is posted the same day if ordered before 3pm, otherwise the next working day, but all items usually arrive within 3 days from your order.

 

How many computers can I install the software on?

The dvd version of the software come with one single computer license allowing you to install it on one computer at a time.  Your are able to move the software from one computer to another, there is no limit on the amount of times you are able to move the software around.

The usb software runs from the usb and will work on compatible windows platform or Mac(intel), depending on which version you purchase, you only need to plug into your own or any compatible computer, no internet access or activation required.

How does activation work.?

Activation and Licensing the DVD requires an internet activation, a product key is supplied at the time of purchase and is sent separate to the actual product, in an email to the email address which is supplied by you from either PayPal or Google. When activating the software you will be required to supply your name, address, postcode and a valid email address which will require verification. These details are only used for the sole purpose of your licence and never revealed to any other party. The protection of our software being internet based allows you to move the software to a different computer easily, just uninstall the software and then re-install on to a different computer using the one product key. If you wish to install the software on more than one computer at the same time then you would need to purchase an additional product key, if you install on more than one computer at the same time using only the one product key, then the software will cease to operate. Alternatively if you purchase the software that we supply on a Portable Usb memory stick, you run the software from the Usb without any need for a product key or any form of activation, this is particularly suitable for use on net books and laptops which do not have an internet connection out on site.

Can I purchase more Licenses?

If you want to use your DVD  in more than one computer then we are able to offer additional licenses to be bought at £10.00 per additional license. This payment covers the cost of support and help you may require for each additional machine.

 

How do I Pay?

We accept several methods for payment.

1.    Paypal – You can use a standard credit card as a one off payment, or if you already have a Paypal account then sign in and make the payment from your normal funds.

2.    Google Checkout

 

3.    Cheque or Postal Order – We accept a standard Cheque or postal order, if you would like to pay via this method please contact us and we will be happy to provide our  postal address.

 

Do you give refunds.!

Only prior to dispatch of the software, once sent no refunds are possible because of the nature of the item, we are happy however to give replacement discs if one proves to be faulty.

 

Do you provide support if I need it?

We provide all our customers support 24/7, we want to make sure all our customers are happy and up and running, if your happy you may just tell your friends and colleagues about us.

The easiest way to get help is to email us with as much information as you possibly can, we will always get back to you within 12 hours.

 

Question still not answered?

If you have any more questions feel free to send us an email, we will respond quickly and tell you all you need to know.